ISO 9001-2000

The ISO 9001 standard indicates the demands with which a quality system of an organisation should comply. Important in this is that this standard does not indicate how certain requirements should be realised, but what should be realised. For the compilation of the 'work processes' in order to obtain the required results, there exists therefore sufficient freedom to set to work flexibly and dynamically.

A quality system conceived in accordance with the ISO 9001:2000 standard aims at minimising the avoidable expenses ( wasting of time, dropping off and dropping out, claims )
The standard determines the quality of the processes within the quality system normatively.
The system quality according to ISO 9001:2000 says something about the quality of the organisation or about the mutual cooperation in the first place and indirectly about the quality to be expected of a product or a service and nothing about the final results.